1. Scope and Object of the General Store Conditions
2.1. Ordering products must be made by Users 18 years of age or older. The elements and information transmitted by the User will enjoy full legal effects, acknowledging the User electronic purchases, and can not claim the lack of signature for breach of obligations assumed.
2.2. The Customer must place their orders online at www.utilinx.pt and whenever questions persist, contact the store by email: email@example.com.
2.3. Orders must be placed by 5:30 pm so that they can be shipped on their business day. Otherwise, they will be sent for distribution the next business day. Orders placed during the weekend and public holidays will not be processed until the next business day.
2.4. If the product reference is not available in the online store, you can contact UTILINX at firstname.lastname@example.org and request information about a possible pre-order. In these situations, the customer must make the advance payment of 25% of the total value of the articles.
3. Delivery Modalities
3.1. Orders will be shipped to Mainland Portugal / Islands and International Territory via CTT EXPRESSO, DHL or GLS, as the customer chooses.
3.2. You must ensure that someone is available at the address indicated when ordering to receive it.
3.3. UTILINX does not have a delivery scheduling service, which is the full responsibility of the carrier.
4. Shipping costs
4.1. When ordering more than one product, shipping charges will apply only once.
4.2. We offer the value of postage to be delivered to mainland Portugal whenever the value is equal to or above 150 €.
4.3. Orders placed in both European Union and non-European Union countries assume, at the time of checkout, the amount of postage based on the country selected.
5.1. The UTILINX Store offers three payment methods: ATM Reference, Paypal or Billing.
5.2. All purchases made at the UTILINX Store are required to be paid at the time of purchase and in full, except in the case of shipping.
6.1. Prices must be in euros and include VAT applicable at the rate in force.
7. Resolution, Exchanges and Returns
7.1. The Consumer has a period of 14 days, counting from the day he acquires physical possession of the products to proceed with the return of his order.
7.2. The products must not have been used and must be in the state in which they were purchased, with the guarantee seals and accompanied by the invoice / receipt.
7.3. The customer must return the products within 14 days of the date on which he communicated his decision to terminate the contract. The costs of returning the products to terminate the contract or exchange the product for another model are borne by the Consumer, and must use the same method as our expedition.
7.4. Resolutions of contracts, exchanges and returns of personalized products will not be accepted, unless they are defective.
7.5. Contract resolutions will not be accepted if the buyer or end user of the products is a company or if the vehicle is intended for professional use.
7.6. The refund of the value of your purchase will be made as soon as possible and after the validation of the fulfillment of the return conditions described above has been validated, with UTILINX having a period of up to 14 days for this purpose, although it may retain the refund until the products are received .
7.7. For returns due to defective product, the exchange will only be made in case of stock availability, in case of stock availability the customer will be informed and the value returned in its entirety as soon as possible and within the maximum period of 5 days, after our defect validation. The return costs are at UTILINX's expense and must use the same method as our expedition.
7.8. In case of refund, UTILINX asks the Consumer to provide him with a NIB so that the return can take place quickly.
7.9. For exchanges and returns of articles you must contact us in advance by email - email@example.com
8. We make exchanges or refunds of products present in the store in case of proven damage. Since the customer must send the product in question to our address and after checking and confirming the reported anomaly, he will be contacted for the respective refund.
8.1. The guarantee is no longer valid as soon as the seals are removed.
Do you want to perform a recovery?
In case of recovery, always contact the first supplier or the service provider to try to solve the problem.
Did you know that you can resolve consumer disputes for courts?
If you have requested a recovery or service purchase, instead of running the courts, you can opt for alternative dispute resolution.
The Alternative Resolution of Consumer Disputes provides simple, fast and accessible justice through Mediation, Conciliation and Arbitration. Independent entities, with specialized and impartial staff, consumers or consumers and the company reaching an amicable solution through mediation or conciliation.
In the event of a dispute or consumer, an Alternative Dispute Resolution Entity may execute: CASA - Arbitration Center of the Automotive Sector Av. Da República 44 - 3rd Left. 1050-194 Lisbon tel - 21 795 16 96 tlm - 91 871 33 78/96 477 19 28 fax - 21 795 21 22 email - firstname.lastname@example.org website - www.arbitragemauto.pt. More information and a complete list of RAL entities on the Consumer Portal www.consumidor.pt For online shopping disputes, the consumer can access the official EU website https://webgate.ec.europa.eu/odr/main/?event=main.home.show
9. Online Complaints Book
9.1 Website address Online complaints book https://www.livroreclamacoes.pt/inicio
10. Customer Support
10.1 For any questions, contact us via email email@example.com or send us a message via Whatsapp (00351) 921 405 840.
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